Create a user OTRS with a federation with Windows Active directory.
First, you haft to check Active Directory if the user is a member of the correct groups.
After picked correct groups you go to OTRS 
then 
fill in what is necessary for the form
The rest of the form for creating an agent can be the default
Then you go back to 
and pick 
Look for the user you have created and click on him, pick what roles the user should have.
The user who login has to be Super admin, go to 
After that look for OTRS Business Solution (if that is the solution you are running).
On this page, there will be a button that says something like “click here to update”
Just click on it and wait a few mins and then it’s done.
It can be good to try it when the workload is not as its best.
Salutation Signature
Surf to: https://otrs.yourhost.com/otrs/index.pl?Action=Admin
Pick
Pick a list
Click on Source, very imported
Past this code blow
<!DOCTYPE html>
<html></html>
Click on Submit
Done
Go to then to 
There you can create a template
Attachments part, don’t touch it.
When don Click on submit
Now Go to then to 
Click on your template and pick what group is allowed to use it
Done
best way to check the release note using:
cat /opt/otrs/RELEASE
Remember this might not work on your server it’s all up to you how your setup is.
putty to your OTRS Server
